Services

Air Cargo Control Tower & AWB Monitoring

UDB Logistics provides control tower style coordination for commercial air cargo, using AWB milestones, shipment communication and escalation workflows to keep sensitive cargo movements visible. Public SLA and control-tower materials describe response targets, escalation practices and limits that apply to eligible shipments.

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What UDB does

Monitor AWB and shipment milestones where information is available from carriers, handlers or partners.
Coordinate exception communication and escalation between customer, operations and relevant partners.
Support sensitive cargo workflows with documented contact and escalation routes.
Connect control tower workflows with SLA and high-value security documentation where applicable.

What UDB does not do

Guarantee third-party airline, terminal, customs or authority updates in real time.
Guarantee transit time, delivery time or uplift unless separately confirmed in writing.
Replace carrier or authority systems as the legal source of shipment status.

Airports covered

Documents and process

AWB or booking reference.
Customer shipment reference and contact/escalation details.
Cargo profile, required milestone events and exception criteria.
Relevant SLA or account instructions where agreed.

Capture shipment reference, AWB details and milestone expectations.
Monitor available updates and communicate exceptions through agreed channels.
Escalate operational issues according to published or agreed service-level workflow.

Compliance and proof links

Responsible review

Responsible owner: UDB Logistics Operations
Last reviewed: 2026-05-07

FAQ

Does UDB provide live AWB tracking?

UDB provides control tower coordination and milestone monitoring where status information is available. It does not replace carrier, terminal, customs or authority systems as official sources.

Are response targets published?

UDB publishes Service Levels (SLA) documents in the Legal Hub. Eligibility, exclusions and remedy limits depend on the applicable document and shipment/account terms.

Which shipments benefit most from control tower monitoring?

Sensitive commercial shipments such as DG, high-value electronics, regulated fragrances, bonded/customs flows and route-sensitive air cargo typically benefit most from milestone visibility.