Schedule of Charges (UAE)

Applies to: UDB Logistics FZCO (DIEZ)
Governing law: UAE / Dubai Courts
Contact: finance@udb.ae
Version: v1.0
Effective date: 14 Feb 2026
Last updated: 18 Feb 2026
Doc ID: UDB-UAE-CHARGES-v1.0
Owner: Finance (Finance Manager)

1. Purpose

This Schedule of Charges sets out UDB's standard commercial charges and billing rules for logistics services arranged by UDB Logistics FZCO (DIEZ) ("UDB") in the UAE.

2. General billing rules

2.1 Currency
Default currency: AED (unless agreed otherwise in writing).

2.2 VAT
UDB is not VAT-registered. VAT is not charged unless required by law.

2.3 Service eligibility
UDB services are offered for commercial air cargo shipments. Courier/parcel services are not offered. UDB generally handles shipments starting from 1,000 kg (1 ton) and above, subject to routing/commodity feasibility.

2.4 Payment terms (standard practice)

New customers: Prepaid by default based on the agreed quotation and booking confirmation, once booking is confirmed and required shipping documents are received.
Adjustments / additional charges: post-shipment recharges may be issued where actual costs increase due to operational factors (e.g., terminal/handling charges, waiting time, re-submission due to customer documentation issues, rework required by authorities/partners, etc.).
- UDB will provide supporting explanation and references where available (e.g., terminal invoice reference).
Regular customers: UDB may apply Due on receipt (payable immediately upon invoice issuance) where the final cost is confirmed at handover/acceptance stage.
Net 7 / Net 14 (exception only): only for highly regular customers and only if agreed in writing; Net 14 is the maximum and remains discretionary.

2.5 Pricing format: all-in vs cost breakdown
UDB may quote and invoice rates as all-in (bundled) prices, which may include third-party costs and UDB margin. UDB is not required to disclose underlying carrier/GSA/terminal cost breakdown unless mandated by law or expressly agreed in writing.

3. Core UDB service fees (handling / coordination)

3.1 Standard handling

Service / Handling fee (per AWB): 170 AED

3.2 Documentation and rework

Invoice/PL correction / rework (standard, 1 page): 150-300 AED
Multi-page or complex rework: quoted case-by-case

AWB amendment (DNATA + UDB): DNATA 150 AED + UDB 350 AED

3.3 Customs interface (DubaiTrade / Mirsal)

Export BOE (Mirsal / DubaiTrade)

Government fee: 105 AED
UDB processing: 245 AED

Transfer ownership + export BOE ("shipper on AWB = UDB" / dual BOE process): 1,600 AED total
(Includes government fees and UDB service components; used where customer requests transfer-to-UDB prior to export BOE.)

Customs inspection (DubaiTrade)

Government fee: 170 AED
UDB handling: 100 AED

Customs EXIT paper (form + completion)

Form: 20 AED
UDB completion: 180 AED

Customs EXIT final stamp (runner only)

Government: 20 AED
UDB runner/service: 70 AED

Strategic goods export approval request (UAEIEC portal, where required)

Government: 150 AED
UDB handling: 200 AED

CID/SSD stamp handling (where required): 200 AED

Customs seal (per seal)

Government: 40 AED
UDB handling: 40 AED

Dubai South exit gate pass (portal)

Government: 50 AED
UDB add-on: 0 AED

3.4 Labels and marking

ELI / DG label (e.g., UN3481) (per label): 1.20 AED
Export AWB label (per label): 0.50 AED

4. Pickup / delivery / trucking coordination

4.1 Within DXB/DWC freezones (local)

Truck 3 ton (<= 3 hours): 300 AED (DNATA vehicle pass charged separately where applicable)
Truck 7/10 ton (<= 3 hours): 350 AED (DNATA vehicle pass charged separately where applicable)

4.2 DWC ↔ DXB transfer (inter-airport transfer)

Truck 3 ton (<= 5 hours): 750 AED
Truck 7/10 ton (<= 5 hours): 850 AED

4.3 Customs deposit coverage

Where a customs deposit is required and UDB agrees to provide deposit coverage, UDB charges:

3% of the required customs deposit amount (as determined by the relevant authority/portal).
Deposit coverage capacity: UDB can typically provide deposit coverage up to AED 4,000,000 per shipment, subject to internal approval, availability, and risk/credit assessment. Higher amounts may be considered case-by-case.

5. Warehouse (UDB-managed storage)

5.1 Storage charging rule
Storage is charged in blocks: 1-7 days are charged as a minimum 7-day block.

5.2 1-7 days (minimum block)

1-349 kg: 440 AED
350-499 kg: 550 AED
500-999 kg: 725 AED
1000-2499 kg: 1,040 AED
2500-4999 kg: 1,600 AED
5000+ kg: 2,090 AED

5.3 From day 8 onward (per additional day)

1-349 kg: 150 AED/day
350-499 kg: 175 AED/day
500-999 kg: 200 AED/day
1000-2499 kg: 300 AED/day
2500-4999 kg: 450 AED/day
5000+ kg: 550 AED/day

5.4 Warehouse handling (case-by-case)
Repacking/packing/unconsolidation/consolidation, palletizing and specialized handling are quoted case-by-case based on labor and materials.

6. Certificates / legalization / attestation support (where requested)

Where UDB provides coordination/runner support for documentation (subject to authority availability and customer-provided documents):

Certificate of Origin (COO) issuance handling (coordination only): 350-750 AED per document set
MOFA / embassy legalization / attestation handling (coordination only): 450-1,200 AED per document

Government/authority fees, courier fees, and third-party charges may apply and may be included in an all-in quote.

7. HS classification / advisory & inspection attendance

HS classification / advisory: 500-1,500 AED per SKU/line (or 1,500-3,000 AED per case for complex matters)
Inspection attendance (per visit): 650-1,200 AED

After-hours/urgent attendance may be charged under Section 10.

8. Priority / Control Tower (commercial)

Priority / Control Tower applies only where confirmed in writing and governed by the Priority / Control Tower Addendum (UAE).

8.1 Per-shipment model

Control Tower fee (per Eligible Shipment): 750 AED
High-risk / 24/7 war-room readiness (where agreed): 1,500 AED per shipment

8.2 Monthly retainer model (tiers)

7,500 AED / month — up to 10 shipments
15,000 AED / month — up to 25 shipments
30,000 AED / month — up to 60 shipments

Overage: 600-900 AED per extra shipment.

9. Value Protection (contractual) — 1.65%

Value Protection applies only where confirmed in writing at booking acceptance.

Fee: 1.65% of declared value
Minimum fee: 300 AED
Max declared value without special approval: 2,000,000 AED
Declared value evidence: commercial invoice is generally sufficient; additional evidence may be requested where reasonably necessary.
DG / high-risk commodities: Value Protection may be offered only with written approval and may be excluded for certain commodities/routings.

Value Protection is contractual and is not insurance.

10. Insurance (if purchased)

Insurance is not included unless agreed in writing and remains subject to insurer terms.

UDB placement/admin fee: 0.35% of insured value (minimum 250 AED) unless otherwise quoted in writing
Minimum insurance premium: as per insurer
Coverage: typically on ICC(A) terms (All Risks), subject to insurer wording and exclusions
Deductible: as per COI/insurer terms

11. Exception / disruption fees (to avoid disputes)

Unless otherwise agreed in writing, the following UDB service fees may apply in addition to any carrier/terminal/authority costs (which may be billed all-in):

Rebooking coordination fee: 450 AED (S1/S2: 750 AED)
Reroute coordination fee: 650 AED
Hold / release instruction fee: 250 AED
Return-to-origin coordination fee: 900 AED
After-hours / weekend emergency handling fee: 600-1,500 AED (severity-driven)
War-room / incident management fee (premium option): 2,500 AED per incident + 1,000 AED/day where extended management is required

Fee depends on severity level and time required.

12. Notes

Some charges depend on routing, handling partner, airport/terminal procedures, and authority requirements.
Where a government or partner fee is applicable, it may be included in the quoted all-in price.
This Schedule may be updated from time to time; the latest version is published in the Legal & Compliance Hub.