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i Documents are available in English
Entity UDB Logistics FZCO (DIEZ)
Governing law UAE / Dubai Courts
Hub updated 23 Feb 2026
These documents apply only to the contracting entity shown above. See Compliance & Licenses for verification details.
Download Due Diligence Pack (PDF) Includes: Registrations & licenses, Terms, Charges, Claims, DG, Privacy/DPA, Trade, SLA, Insurance, Security.
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Legal documents

  • Compliance & Licenses
  • Terms & Conditions
  • Schedule of Charges
  • Priority / Control Tower Addendum
  • High-Value Compensation Addendum
  • Claims Procedure
  • Insurance Overview
  • Privacy Policy
  • Data Processing Addendum
  • Trade Compliance
  • DG & Lithium Policy

Due diligence

  • Security & Quality
  • High-Value Security SOP
  • DG SOP (2026)
  • Service Levels (SLA)
  • Supplier Due Diligence
  • Supplier Onboarding Checklist
  • Approved Supplier List — Public Summary

Legal & Compliance Hub

Central index of UDB Logistics legal, compliance, and due diligence documents for the contracting entity shown above. Use this hub to access the current versions and PDFs.

Filters:

Compliance & Licenses

Verify company registration & licenses.

Core
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Head of Compliance)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-LICENSES-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
23 Feb 2026
Last verified
20 Feb 2026
Verify licenses View document

Terms & Conditions

Liability limits, subcontracting, jurisdiction, and service terms.

Core
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Legal & Compliance (Head of Legal)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-TERMS-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Schedule of Charges

Surcharges, triggers, and disbursement rules.

Service
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Finance (Finance Manager)
Contact
finance@udb.ae
Doc ID
UDB-UAE-CHARGES-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Priority / Control Tower Addendum

Enhanced service levels, governance, and service credits.

Service
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Operations & Compliance
Contact
ops@udb.ae
Doc ID
UDB-UAE-CTOWER-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
17 Feb 2026
View document Download PDF

High-Value Compensation Addendum

Enhanced compensation for eligible shipments.

Service
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Legal & Compliance (Head of Legal)
Contact
claims@udb.ae
Doc ID
UDB-UAE-HVCOMP-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Claims Procedure

Time limits, evidence checklist, and claim submission process.

Core
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Claims (Claims Manager)
Contact
claims@udb.ae
Doc ID
UDB-UAE-CLAIMS-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Insurance Overview

Coverage, limits, and declared value options.

Service
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Finance (Finance Manager)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-INSURANCE-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
16 Feb 2026
View document Download PDF

Privacy Policy

Data use, retention, and data subject rights.

Data Protection
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Data Protection Officer)
Contact
dpo@udb.ae
Doc ID
UDB-UAE-PRIVACY-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Data Processing Addendum

Processor obligations, security measures, and subprocessors.

Data Protection
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Data Protection Officer)
Contact
dpo@udb.ae
Doc ID
UDB-UAE-DPA-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Trade Compliance

Sanctions screening and export control responsibilities.

Compliance
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Head of Compliance)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-TRADE-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
16 Feb 2026
View document Download PDF

DG & Lithium Policy

Acceptance rules, packaging, and DG responsibilities.

Compliance
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Dangerous Goods (DG Manager)
Contact
dg@udb.ae
Doc ID
UDB-UAE-DG-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Security & Quality

Security controls, governance, and quality oversight.

Due Diligence
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Operations (Operations Manager)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-SECQ-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
16 Feb 2026
View document Download PDF

High-Value Security SOP

Security procedures for high-value shipments.

Due Diligence
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Operations & Compliance
Contact
ops@udb.ae
Doc ID
UDB-UAE-HVSOP-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

DG SOP (2026)

Dangerous goods SOP (published in the Legal & Compliance Hub).

Compliance
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Dangerous Goods (DG Manager)
Contact
dg@udb.ae
Doc ID
UDB-UAE-DG-SOP-2026-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
19 Feb 2026
View document Download PDF

Service Levels (SLA)

Milestones, escalation targets, and reporting cadence.

Service
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Operations (Operations Manager)
Contact
ops@udb.ae
Doc ID
UDB-UAE-SLA-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Supplier Due Diligence

Supplier verification and due diligence evidence.

Due Diligence
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Head of Compliance)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-SUPPLIER-DUE-DILIGENCE-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
19 Feb 2026
View document Download PDF

Supplier Onboarding Checklist

Onboarding workflow and approval checklist.

Due Diligence
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Head of Compliance)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-SUPPLIER-ONBOARDING-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

Approved Supplier List — Public Summary

Approved supplier coverage by category (no names).

Due Diligence
Applies to
UDB Logistics FZCO (DIEZ)
Owner
Compliance (Head of Compliance)
Contact
compliance@udb.ae
Doc ID
UDB-UAE-APPROVED-SUPPLIERS-v1.0
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
View document Download PDF

! In case of conflict, the PDF version prevails

UDB Logistics logo UDB Logistics

Regulated Agent accreditation, validated airline SOPs, and secured capacity programs.

© 2026 UDB Logistics FZCO

Contact

  • Phone: +971 4 546 9094
  • Email: info@udb.ae
  • Registered office (UAE): United Arab Emirates, Dubai, DAFZ, 5EB, Office 845
  • Operations office (UAE): United Arab Emirates, Dubai, DAFZ, FG5, Block E, Office 213
  • UAE trade license:
    06363 (DIEZ)

Legal & Compliance

  • Legal & Compliance Hub
  • Compliance & Licenses
  • Terms & Conditions
  • Claims Procedure
  • DG & Lithium Policy
  • Privacy Policy
  • Schedule of Charges
  • Security & Quality
  • Service Levels (SLA)
  • Insurance Overview

Escalation Contacts

  • Claims: claims@udb.ae
  • Privacy/DPA: dpo@udb.ae
  • Compliance: compliance@udb.ae
  • DG/Lithium: dg@udb.ae

Response target:
within 4 hours (24/7).
See Service Levels.