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Entity UDB Logistics FZCO (DIEZ)
Governing law UAE / Dubai Courts
Hub updated 23 Feb 2026
These documents apply only to the contracting entity shown above. See Compliance & Licenses for verification details.
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Legal documents

  • Compliance & Licenses
  • Terms & Conditions
  • Schedule of Charges
  • Priority / Control Tower Addendum
  • High-Value Compensation Addendum
  • Claims Procedure
  • Insurance Overview
  • Privacy Policy
  • Data Processing Addendum
  • Trade Compliance
  • DG & Lithium Policy

Due diligence

  • Security & Quality
  • High-Value Security SOP
  • DG SOP (2026)
  • Service Levels (SLA)
  • Supplier Due Diligence
  • Supplier Onboarding Checklist
  • Approved Supplier List — Public Summary

Approved Supplier List (UAE) — Public Summary

Applies to
UDB Logistics FZCO (DIEZ)
Governing law
UAE / Dubai Courts
Contact
compliance@udb.ae
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
Doc ID
UDB-UAE-APPROVED-SUPPLIERS-v1.0
Owner
Compliance (Head of Compliance)

1. Purpose

This document provides a high-level public summary of UDB’s approved supplier coverage by category. It does not disclose supplier identities and is intended to support customer due diligence.

2. What this list is (and is not)

  • This is a coverage summary (“available / not available”) by supplier type.
  • Supplier names, commercial terms, and routing details are confidential and are not disclosed unless required by law or expressly agreed in writing.
  • “Available” means UDB maintains one or more approved suppliers in that category, subject to operational feasibility, capacity, and compliance checks for the specific shipment.
  • This summary does not guarantee availability for every lane, date, commodity, or authority requirement.

3. Approved supplier coverage (summary)

Category Available (Yes/No/Case-by-case) Notes (high-level)
Airlines / GSA / carrier counterparty interfaces Yes Subject to route and space availability.
Ground handling / terminal (UAE) Yes Subject to terminal rules and access controls.
Trucking (DXB / DWC freezones, local) Yes Vehicle type and timing subject to availability.
Inter-airport transfer trucking (DWC ↔ DXB) Yes Subject to cut-offs and security procedures.
Warehousing (DXB / DWC) Yes UDB-managed and/or approved partners (as applicable).
DG support partners (GCAA-certified, where required) Yes DG acceptance subject to IATA/carrier approval.
Lithium battery handling support (ELI/ELM, Section II where applicable) Yes Subject to documentation and compliance.
Screening / security support services Yes Subject to authority/terminal requirements.
Customs interface support (export/import where applicable) Yes Subject to authority procedures and customer docs.
Trade compliance screening resources Yes Sanctions/export control screening applies.
Temperature-controlled solutions Case-by-case Availability depends on lane, airline, packaging, and equipment.
High-value security support (seals/tamper-evidence, controlled handling) Yes Subject to feasibility and security restrictions.

4. Tiering and high-value handling

For high-value or protected shipments, UDB applies enhanced controls under its High-Value Security SOP (UAE) and may require approved suppliers suitable for higher-risk tiers (HV-2/HV-3), subject to feasibility.

5. Updates

UDB may update this document from time to time. The latest version is published in the Legal & Compliance Hub.

! In case of conflict, the PDF version prevails

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© 2026 UDB Logistics FZCO

Contact

  • Phone: +971 4 546 9094
  • Email: info@udb.ae
  • Registered office (UAE): United Arab Emirates, Dubai, DAFZ, 5EB, Office 845
  • Operations office (UAE): United Arab Emirates, Dubai, DAFZ, FG5, Block E, Office 213
  • UAE trade license:
    06363 (DIEZ)

Legal & Compliance

  • Legal & Compliance Hub
  • Compliance & Licenses
  • Terms & Conditions
  • Claims Procedure
  • DG & Lithium Policy
  • Privacy Policy
  • Schedule of Charges
  • Security & Quality
  • Service Levels (SLA)
  • Insurance Overview

Escalation Contacts

  • Claims: claims@udb.ae
  • Privacy/DPA: dpo@udb.ae
  • Compliance: compliance@udb.ae
  • DG/Lithium: dg@udb.ae

Response target:
within 4 hours (24/7).
See Service Levels.