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United Arab EmiratesUAE United KingdomUK Hong KongHK
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Entity UDB Logistics FZCO (DIEZ)
Governing law UAE / Dubai Courts
Hub updated 23 Feb 2026
These documents apply only to the contracting entity shown above. See Compliance & Licenses for verification details.
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Legal documents

  • Compliance & Licenses
  • Terms & Conditions
  • Schedule of Charges
  • Priority / Control Tower Addendum
  • High-Value Compensation Addendum
  • Claims Procedure
  • Insurance Overview
  • Privacy Policy
  • Data Processing Addendum
  • Trade Compliance
  • DG & Lithium Policy

Due diligence

  • Security & Quality
  • High-Value Security SOP
  • DG SOP (2026)
  • Service Levels (SLA)
  • Supplier Due Diligence
  • Supplier Onboarding Checklist
  • Approved Supplier List — Public Summary

Supplier Onboarding Checklist (UAE)

Applies to
UDB Logistics FZCO (DIEZ)
Governing law
UAE / Dubai Courts
Contact
compliance@udb.ae
Version
v1.0
Effective date
14 Feb 2026
Last updated
18 Feb 2026
Doc ID
UDB-UAE-SUPPLIER-ONBOARDING-v1.0
Owner
Compliance (Head of Compliance)

1. Purpose

This checklist provides a practical onboarding and approval workflow for suppliers and operational partners used by UDB Logistics FZCO (DIEZ) (“UDB”) in the UAE.

2. Supplier categorization (select one)

Category (service type):

  • ☐ Airline / GSA / carrier-related counterparty
  • ☐ Ground handler / terminal operator
  • ☐ Trucking / transport partner
  • ☐ Warehouse / bonded facility
  • ☐ DG partner / packing / repacking vendor
  • ☐ Screening / security service provider
  • ☐ Customs broker/agent (where applicable)
  • ☐ IT / communications provider (where operationally relevant)
  • ☐ Other: ______________________

Risk Tier: ☐ Tier A (Standard) ☐ Tier B (Enhanced) ☐ Tier C (Critical/HV)

3. Minimum onboarding pack (required where feasible)

3.1 Identity / registration

  • ☐ Legal name + trade name (if different)
  • ☐ Trade license / registration evidence (or equivalent)
  • ☐ Registered address + operating address(es)
  • ☐ Authorized signatory / management contact
  • ☐ Bank details (if paid by UDB)
  • ☐ VAT status (if applicable)

3.2 Operational capability

  • ☐ Service description and scope
  • ☐ Coverage (locations, routes, operating hours)
  • ☐ Operational escalation contact(s) 24/7 (if applicable)
  • ☐ Commodity limits (DG, lithium, high-value, restricted goods)

4. Compliance screening (minimum)

  • ☐ Sanctions / restricted party screening completed (supplier legal name)
  • ☐ Screening outcome: ☐ Clear ☐ Potential match (manual review) ☐ Confirmed match (reject/escalate)
  • ☐ Export control / strategic goods exposure: ☐ Not applicable ☐ Applicable (notes / approvals workflow) _____________
  • ☐ Adverse media check (Tier B/C, where reasonable): ☐ Done ☐ Not required

5. Security & quality checks (risk-based)

Tier A (Standard)

  • ☐ Basic custody exposure understood
  • ☐ Basic handover proof availability confirmed (where relevant)

Tier B (Enhanced) — add

  • ☐ Custody/access controls described (warehouse/trucking)
  • ☐ Incident cooperation capability confirmed
  • ☐ Documentation discipline confirmed (where relevant)

Tier C (Critical/HV) — add

  • ☐ Ability to support chain-of-custody evidence (handover proof / timestamps)
  • ☐ Evidence preservation support (e.g., CCTV retention request process)
  • ☐ Security escalation contacts confirmed
  • ☐ HV handling feasibility confirmed (seals/tamper evidence where applicable)

6. Insurance / liability (where applicable)

  • ☐ Evidence of relevant insurance requested (custody/warehouse/transport)
  • ☐ Supplier liability/terms noted (where available)

Notes: __________________________________________

7. Approval decision

Decision: ☐ Approved ☐ Approved with conditions ☐ Pending ☐ Rejected

Tier assigned: ☐ A ☐ B ☐ C

Approved services/routing limitations (if any): ________________________________

Approver (Compliance): ____________________ Date: ____________

Approver (Ops/Finance if required): ____________________ Date: ____________

8. Review / re-assessment

Review type: ☐ Annual (Tier B/C where feasible) ☐ Event-driven

Next review date (if applicable): ____________

Triggers: incidents / repeated failures / license lapse / compliance flags.

! In case of conflict, the PDF version prevails

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© 2026 UDB Logistics FZCO

Contact

  • Phone: +971 4 546 9094
  • Email: info@udb.ae
  • Registered office (UAE): United Arab Emirates, Dubai, DAFZ, 5EB, Office 845
  • Operations office (UAE): United Arab Emirates, Dubai, DAFZ, FG5, Block E, Office 213
  • UAE trade license:
    06363 (DIEZ)

Legal & Compliance

  • Legal & Compliance Hub
  • Compliance & Licenses
  • Terms & Conditions
  • Claims Procedure
  • DG & Lithium Policy
  • Privacy Policy
  • Schedule of Charges
  • Security & Quality
  • Service Levels (SLA)
  • Insurance Overview

Escalation Contacts

  • Claims: claims@udb.ae
  • Privacy/DPA: dpo@udb.ae
  • Compliance: compliance@udb.ae
  • DG/Lithium: dg@udb.ae

Response target:
within 4 hours (24/7).
See Service Levels.